The support team did try their best, but the failures were institutional and the whole process in the end was miserable. Bitbuy is the easy-to-use platform made for Canadians to buy, sell, and manage their cryptocurrency portfolio online, hassle free. Click on the button “Enable 2FA.” Open Google Authenticator and choose “Scan barcode” near the bottom of the screen. Bitbuy Reviews. Bitbuy is an effective exchange platform that can be used to purchase various digital coins using Canadian Dollars. As for a customer service number, we have had this in the past and hope to re-implement in the future. Thanks for the feedback, our team will be making your suggested improvements and many more in the coming weeks. File#156988On May 10th I sold 2.0367 bitcoins at $70.000.00 for a total of $142,000. 2. 28 comments. I would suggest that in addition to emailing back and forth, it would be nice to have a ‘live’ conversation with the person so that you can clarify some of the finer details that would otherwise take to long to explain via email. Prit was very good, however, I must say that I was quite concerned (verge of panicking) that I wouldn’t be able to access my funds. Die Abwicklung war Fehlerfrei und war super einfach ohne Komplikationen. Search the world's information, including webpages, images, videos and more. Case # 154178. All I can say is if they go back to the old reliable platform I will stay but if this crap continues the next couple days I am moving else where and won't be back. Related: Bitbuy Canada Review. The platform decided to focus solely on the Canadian crypto market so its trading volumes all come from local traders. The tech department has now had my file for 48 hours and I haven't heard from them, which is really worrying. nice. Small print say the pun is intended. Made very small profits ...as expected. I never got a response and then decided to communicate with BITBUY via Facebook messenger. This company boasts of professional personal service,this could not be any further from the truthI need help!! Download Google Authenticator to your smartphone. The old platform was awesome. Earn FREE $20 with Bitbuy, the most reliabe crypto platform! Denied me access. without toll free no we all are helpless at the mercy of bitbuy emails response. I have made two etransfers of different amounts and the entire day has gone by without either amounts being deposited.The bitbuy support team is very slow at responding. It looks to me like the VP of finance & compliance was the one responding curtly and generating the bad experience, to which I would advise the company--don't let a compliance guy handle customer care. Tried 3 different devices, adding all devices as trusted devices. Thanks! During that time I have always found them accepting my bank transfers, both e and wire, in an expeditious manner and have been able to trade quickly following funds leaving my account. This review about the Bitbuy exchange platform is quite straightforward and simple. I joined in Dec 2019 with $250. I am also on three other Canadian exchanges, and a larger American one and Bitbuy is the only one this has happened on.Ticker ID : 142132Update: I still cannot get into my account. I have experienced the odd programme glitch but who hasn't and they have remedied each issue quickly. Safe and secure, love it! Gerne wieder. The support team took between 4-24 hours to respond by asking me the obvious questions as to browsers etc. I was emailed by Prit who tried over the next few hours last night and then this morning to try solving my issue. Sort by. Up next, you will receive a confirmation mail from the exchange. Bitbuy’s overall mission is to simplify the trade of digital assets for all Canadians. Mo0nshine02Extremely fast, typically you can get cash from fiat to your favourite crypto exchange within 30 minutes to an hour. Ticket: 161461I am sorry to say that I am very disappointed. They have layers of protection for your crypto as well, including things like google authenticator etc also BTC insurance offered with their services.Very trustworthy; you can feel safe storing funds on there. iOS App Reviews. Simple and quick to set up. The initial request was sent 2 weeks ago. And that’s precisely the point of this unbiased Bitbuy review we’re going to cover today. Not sure why the company thinks I have accessed my account, because I haven't and can't. But All in All I sure wish I could just trade with the old style platform. The exchange caters to Canadian customers, only accepting Canadian Citizens or Permanent Residents, … Bitbuy were particularly helpful following an incident of missing crypto. There is no customer service phone no. Bitbuy: Buy Bitcoin Canada Finance More ways to shop: Find an Apple Store or other retailer near you. platform that makes buying top cryptocurrencies easy, fast, and convenient. one of the most secure brokerson the market, allowing its customers a truly safe experience that’s absent from competitors. I highly recommend them. 80% Upvoted. In the Currency Exchange Service category. In the parlance of the cryptocurrency community, Bitbuy is a “fiat gateway” for access to a few of the most popular coins. I am not able to access my bitbuy a/c either, since yesterday. Kann man nur weiterempfehlen! I took screenshots of the points affected and sent that to Oliver, and they gonna look into it. Thank you. They have asked me to resend etransfer notification but my bank doesnot provide that service. Or call 1-800-MY-APPLE. My phone is working perfectly so it's not that. I have for almost a year. I have been trying to create an account since 3 months and until today i keep getting excuses about a system upgrade and support team answers usually within 24 hours but for some reason they never get my problem fixed so until now i still don't have my account and still getting excuses .it seems to be we are dealing with very unprofessional staff that either they are lazy to fix the problems or very poor personal staffing. I had used Coinbase many times before and never had any issue. Guide. Sometimes hourly, half hourly or daily, depending on the market. Canada's most trusted cryptocurrency exchange. From an overall perspective, as you can probably understand by now: my review of Bitbuy is extremely positive. save. Bitbuy uses Secure Socket Layer (SSL) technology to protect users. I was in a daily e-mail conversation with Oliver, who, after a few suggestions for getting me back into my account, enabled me to get back into the game. Last night I discovered that I couldn’t access my account. Despite the response from the company below, I have not been able to access my account. Update: At the time of this review, Bitbuy required customers to initiate crypto deposits through email. November 18, 2020 . I find them very incompetent and customer support very unsupportive. Scan the QR code on your Coinberry screen. The total purchase fee to buy Bitcoin on Bitbuy was 2.29% versus 2.83% on Coinberry. I am so surprised to read of so many difficulties, particularly with regard to communication. The exchange platform offers a safe and secure trading atmosphere for investors and traders and the fees charged are quite in line with the industry’s average. Of all the crypto exchanges we have seen and reviewed, Bitbuy is a bit different. EDIT to Review : The issue has been resolved and I was credited and waived the transaction fee for the delay. The Bitbuy Brief: Bitcoin Price Reaching All Time Highs, But Where Are The Google Searches? Have any redditors used Bitbuy.ca before? The one time I used bitbuy, they use an intermidiary address and funds has MIA since. To my delight I had a response to my message within an hour. First I communicated the issue though their support email. Enter the Verify Token and click “Update”. Great app, great service, great follow upThanks. wired and e-trans before, fast. Bitbuy has decent fees, but consider being completely locked out of your account and missing out on the lows that all the coins hit this past week. They sincerely apologized and expressed their sympathy. Immer korrekt und bestens bedient 2 months ago Absolut empfehlenswert! Glad I chose this app for my cryptocurrency. In addition, two-factor authentication and KYC verification provides additional security. Android App Reviews. Using the prescribed Authy app. Bitbuy Review. Changed from 3 stars to 5Been using them for a year now. I just made another withdrawal few months ago,it was so great knowing you. Bitbuy is a Canadian cryptocurrency exchange platform that was founded by Adam Goldman in Toronto, Canada, back in 2013.The platform is suitable for Canadian citizens only and is considered to be one of the most popular and leading crypto exchange platforms in the country.. Bitbuy was originally called InstaBT. Issues which Bitbuy acknowledged was 100% migration and authentication errors on their end. there's no disputing fact that she is the best account manager ever. BitBuy.ca Review. Bitbuy Review 2021. Pros. Also they are regulated legally which is great I have not tried the withdrawal process to bank yet but I understand it is quite straight forward. In the end the only reason my problem was solved was because their social media person was probably fed up I was carpet bombing their various platforms. In addition to the nice apology, the company gave me $20 in “make it right” money.Anyway here’s hoping that I can move my funds in 36 hours. Nick C.Legit way to buy BTC with Canadian dollars. Directions Google Reviews. Any other way to recover the funds?? The exchange has since added the ability to make the request through the web interface. Usually pretty good, but I recently deposited ETH and it hasn't shown up for an hour. Their focus on popular coins makes Bitbuy great for new traders who want to dip their toes into the cryptocurrency market without having to sift through dozens of altcoins. Google has many special features to help you find exactly what you're looking for. In this Bitbuy review, let’s discuss all the key aspects of this exchange, such as safety, user interface, registration procedure, fees, etc. N owFuture Rating: The Bottom Line: Bitbuy offers 7 coins, relatively tight spreads (0.79%), and low trading fees (0.1%/0.2% maker/taker), however it's the most expensive Canadian exchange for CAD deposit fees (1.50% e-transfer fee). If you are still experiencing issues, please submit a ticket to support@bitbuy.ca and our team can investigate. hide. very poor service.April 21st 2021 - I got email from Bitbuy and bitbuy asked to try again by using google authenticator in SMS verification field. The service rep walked me through the steps to get back into my account with success. Justin Roberti. After experimenting with different browsers I found a browser that finally worked and was able to access my account. I can’t withdraw or transfer them because they have been frozen for 48 hours because of all the issues with my account. Bitbuy does offer the largest number of Canadian Dollar – Crypto trade pairings, however, and also supports amongst the largest cry… I have opened an account with Bitbuy and decided to enter a smart contract sometimes after. I have been writing back and forth with their customer support and no confirmation has been provided for fulfillment to requested address. Super impressed had to leave a review. 122 talking about this. Bitbuy is a registered Money Service Business (“MSB”) regulated by the Proceeds of Crime, Money Laundering and Terrorist Finance Act and associated regulations as administered by Financial Transactions and Reports Analysis Centre (FINTRAC), the national regulator for anti-money laundering and counter terrorist financing in Canada. November 19, 2020. In this Bitbuy review we will take a look at a mid-sized cryptocurrency exchange based in Canada. I love Bitbuy mostly because: Bitbuy is user-friendly. I don't know if the less than .5% savings on fees is worth not having access to your account. 3.4. Really fast and painless CAD transfers, fair fees and easy to use UI. It worked. An app like Google Authenticator reveals a code every thirty seconds that can be used for signing in. I have transferred out remaining funds and will be filing official complaint. Start by choosing “Settings” when logged into your account. While their cryptocurrency coin offerings are slim, they do support most of the popular coins. Try to check your trade history and it is impossible because it refreshes every 10 seconds and brings you back to your last trade. Can you please post your ticket number so that I can look into this? ... have the option to switch to an authenticator app such as Google Authenticator or Authy instead of SMS. Simple and quick to set up. The first ticked I have raised had ID: 144131; the second came without any IDs, After the site was down for maintenance for a day or so, I tried to log in with my desk top the same way I always log in. FINTRAC registered. Been contacting Bitbuy support for days and help, just going around and around, asking lots of confirmation in which the link of withdrawal has all the answer, been sending all the things they need, 3 more days has past no response from butbuy customer support. Knowing miss cleret caroline has been a blessing to me, friends and family. We're glad you regained access to your account. report. By: Alex Dabek . I emailed Bitbuy describing the problem that I was experiencing. Bitbuy Review: The Company’s Background. Instant verification for new clients; Deposits credited on the same day it is received; Versatile platform for beginners and pros ; 24/7 support available; Competitive trading fees; Has a referral program; Cons. for bitbuy !!!!!!!!! Bitbuy Review - The Best Way to Buy Bitcoin in Canada in 2021 By Sara K Follow on Twitter Send an email April 15, 2021 Located at the heart of Toronto’s financial district, Bitbuy is a proudly Canadian-founded cryptocurrency exchange, where users … madcanuck11 Great for new traders. William F.Very pleased with the speedy withdrawal service provided by @bitbuy For the 1st time ever, I needed to cash out some #BTC and had some of my funds in my bank account within an hour. Contacted them to see if this can be resolved, Heard nothing back! I found that my BTC and ETH balance are incorrect on the website. Finally after three days of this back and forth they sent my file to the tech department. Actually this has me worried that they are either looking at the wrong account, or someone else is accessing it.Update: After 6 days I can now log into my account but I still do not have full access to my funds. See what our customers have to say. Otherwise, the process is the same. otc guy is nice, very helpful and professional. New comments cannot be posted and votes cannot be cast. If this had been my actual trading account (binance) it would have been a disaster. If your going to do maintenance on something that was working perfectly for me , I would hate to see if I had an issue with signing in or anyone else for that matter. I nearly lost all my savings due to this company, if it wasn't for swiftrecovery.link who were able to withdraw my funds for me, would have in tears.. 1. Overall good but has gaps in customer exp. Jong C.Great customer service, reasonable fees, fast service. Wrote 2 emails to bitbuy but so far no response from Bitbuy. Six days is an eternity in crypto. Within a business day, Bitbuy staffers send an email with the receiving wallet address the customer can use to send the deposit. © 2021 Trustpilot, Inc. All rights reserved. I had the correct password and email address, but the update locked me out, and is also preventing me from resetting my password. a safe and easy to use crypto platform, with good pricing and quality, attentive support. Best of all, I can feel that they care about their customers. The transaction is completed and the wallet addresses are correct, so I don't know what the issue is. Bitbuy is a Canadian cryptocurrency exchange founded by Adam Goldman and based out of Toronto. I am considering making a Bitbuy.ca account in the meantime. The option to speak to a real human is a real advantage. Bitbuy has an exceptional customer service team!The platform is also very user friendly and secure.Get FREE $20 bonus upon sign up with referral code: V33R8FLPS. I attempted to withdraw and wire transfer $140,000.to my bank account Numerous attempts (30 +) were unsuccessful.These attempts were made using my IPhone.I then used my laptop with the same results.interestingly though , using the laptop prompted a field asking the name of my bank which had not appeared when using my IPhone The field was completed and again an error message appeared repeatedly.I emailed Bitbuy support a immediately received a standard reply that someone would contact me as soon as possible.On May 12th i received an email from a Magi E who directed me to Bitbuy.ca /fees I did so however have yet to receive any response.I have sent three emails to support using the same ticket # however these remain unanswered.There is no telephone # to be found and I am beside myself with worry and look to anyone for advise on the next venue in which to proceed. plus change. I'm going to see if I can withdraw all and go some where else with my money. My iphone works with the app. I have also emailed bitbuy with the confirmations, and still no resolution. I certainly prefer their modus operandi to that of some of the large exchanges south of the border. madcanuck11Great for new traders. I have no hesitation in recommending Bitbuy as a truly Canadian exchange. In which if I was able to copy the tag in their flatform the error will not occur. Bitbuy is currently only available in Canada and users must have a Canadian mobile phone number to register. This thread is archived . I added $250 end of Jan 2020 made more profits, In march... as covid hit..., I added $500 to the account, profits got bigger, in Sept 2020 I added $1000...then things really started to be interesting. Is really simple and easy to use, customer service seems excellent - very responsive and quick. Insurance: With Bitbuy’s partnership with Knox, the exchange is the first 1:1 insured Bitcoin platform. Fees are extremely reasonable compared to the competition and customer support seems to be doing a very good job. Bitbuy Review Summary. If so, how was your experience? Then the upgrade of last week occurred, and I too was locked out for a few days. CanadianCryptoKing@bitbuy It is an amazing brokerage with exceptional customer service. It is a convenient Canadian cryptocurrency exchange offering over the counter (OTC), brokerage and advanced trading options. You can be confident that your investment will be securely managed. Pros and Cons of CoinSmart. While you can move your cryptocurrency into your own wallet, Bitbuy operates with a 95% cold storage reserve for all digital currencies held on the site and executes daily encrypted and distributed backups to avoid any implications or attacks. it looks more like a scam to me.--------------------------------PS update.Dear Bitbuy guys. Clear cut and transparent pricing and very secure. In addition, the live conversation would be reassuring that there is someone there looking after your concerns. Copyright © 2021 Bitbuy Technologies Inc. The new one sure does not feel more user friendly ...so far. And Bitbuy must provide their toll free customer service number as well. The platform does not work for 4 days.Does not allow to login, password reset does not work, no customer support, no returning emails. Now I get a ridiculous message " It seems the page you were looking for got a bit lost". I'm sure their tech dept is trying very hard, but this is very frustrating. best. I have been in bitbuy since December. Though it was a long funding process, I appreciate Bitbuy's response in resolving the issue. The customer support is top tier. They offer a simple and effective way for Canadian users to buy and sell cryptocurrencies with their CAD. Bitbuy is the most trusted and respectable Bitcoin exchange in Canada. Thanks! It appears this was completed. A cycle kept repeating itself where I would answer questions from a support person and wait four to 24 hours to get a response from a new person asking me the same question or yet again suggesting I change my browser or clear my cache. Edit from 1 star to 4 stars They eventually apologized and took full responsibility. Marty L.So far so good! What makes Bitbuy the number one Bitcoin marketplace is the range of payment methods that appeal to a versatile clientele. Whether you’re an experienced trader or you’re just beginning to enter the world of cryptocurrency, we’ve got products and services for everyone. Last Updated: Mar 2, 2021 . Long story short , by valentine's day 2021 I had passed the 100% profit margin, and as of 2 weeks ago I crossed 200%. Google Reviews. Is really simple and easy to use, customer service seems excellent - very responsive and quick. review of Bitbuy consists of four parts: general info, fees, deposit methods and security. Only 7 cryptocurrencies are supported on the Bitbuy platform. When they upgraded the app I was locked out of my account. This review was left so that people would be aware of the delays and loss of opportunities. Bitbuy Staff. Transfer to wrong account and no customer support, Been locked out of my account for five days. Hello, I have been waiting some time to be verified on Quadrigacx. Very little issues and I am an active trader. Also this has happened to me on Bitbuy before, just not for this long. I missed an quarterly low and an all time high! level 1. Thanks BITBUY, I had nothing bad to say about this platform...until they just upgraded to the new format. share. I have only been a member of their exchange for approximately six months. Bitbuy started as Instabit in 2013 and rebranded to Bitbuy in 2016 in conjunction with expanding operations and widening their selection of digital currency options. Really love this exchange. but..that being said, I noticed 2 major flaws in the ProTrade platform that really is annoying. By the end of this Bitbuy review, we are sure that you will be able to decide if this exchange is for you or not. I informed them days ago that this was happening. The problem rectified very shortly after that. The Ultimate DeFI (Decentralized Finance) Crypto Guide. Read more here. If funds are lost from Bitbuy’s cold storage solution, all funds will be reimbursed. Mandatory memo was included. I clicked on the reset password link, created a new password, but was not sent a code for the 2 step verification, so I got an error message. The rest was deposited in about 24 hours. I understand the traffic can be very high, so there should be maybe a contact number for emergencies?My bank has confirmed that the transfers have been sent. Key Highlights of the Bitbuy crypto exchange. Still bitbuy need to maintain the standard. I like the old saying...(if it ain't broke...don't fix it). Sent XRP from other flatform to my Bitbuy account, the tag I am not able to copy and for some reason after checking back I put mixed up tag numbers. They contacted me after this first post above and blamed an authorization error on their part and apologized (thank you), and gave me a "make things right "$20 credit. With the crypto market being so volatile, things can change so much in an entire day.I would appreciate if someone could call me or respond in a proper timely manner so this could be handled properly. Download the app on IOS or Android, or join today at bitbuy.ca RyanAwesome Canadian crypto exchange - The guys are a great Canadian crypto exchange. Edit: Fixed (see below). Greatly appreciated. WTH!!! While there are currently few choices of crypto they are always updating and make up for it with easy of use, a great userbase on the market exchange, hard working and really attentive employees. I am now looking for a new platform to move my investments to because of the incompetency of the new platform. I have over 1600 dollars in the account and can't log in. Bitbuy slightly outperformed Coinberry. If there had been a live chat, or someone who knew my file following up, my problem would have been dealt with in hours. I have a lot of money tied up in this site and now I am afraid it may disappear from their incompetency. Great customer Service. The Best Cryptocurrency Exchanges in Canada - 2021 Comparison I've been locked out of one of my accounts since the update five days ago. 2 months ago Sehr kompetente und rasche Beratung. Intro The rise, risks, and rewards of carrying the torch for Bitcoin. It didn't work. If the bitbuy support team reads this review , please correct my balance and respond. Bitbuy is an appealing cryptocurrency exchange for Canadian residents. !Top betreuen ,freundlich ,schnell.Besser geht es nicht! Glad I chose this app for my cryptocurrency. I tend to continue to always move my funds back and forth between their exchange and my hard-wallets. These guys really care about their clients. Now with the new platform I'm lucky to trade every day because I am signed out every 10 to 15 minutes and lucky to sign back in for hours. I am supposed to enter google authenticator code but its keep asking SMS verification code, which I am not receiving either. We're experiencing a high volume so your patience is appreciated. I do believe the staff is working overtime to fix these deficiencies, and if they can't ..well, Give us back the old platform...and call this one .."an experimentation in customer patience threshold.". I have sent them all transactions and calculations showing that the balances are short of 0.4ETH and 0.06BTC, I have no response from the support team. Final Review on Bitbuy and Opinion. Nick C. Legit way to buy BTC with Canadian dollars. It took six days. I tried google authenticator just in case, but no.
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